Accomplished product leader seeking to drive strategy, inspire cross-functional teams, and deliver intuitive, high-impact software solutions
in healthcare, fintech, or mission-driven SaaS. Known for translating complex challenges into clear, actionable visions, aligning diverse
stakeholders, and achieving measurable results in highly regulated industries.
Professional Summary
Visionary and adaptable product executive with 15+ years of experience translating business needs into transformative software solutions in healthcare, banking, and retail systems. Proven success driving cross-functional product roadmaps,
leading high-impact agile teams, and delivering intuitive B2B platforms that solve real-world problems, especially in revenue cycle management, patient engagement, and compliance-heavy environments.
Adept at stakeholder alignment, UX collaboration, KPI-driven decision-making, and bringing new features to market under complex technical and regulatory conditions.
Experienced with HL7/FHIR, data platforms, risk modeling, billing/payments, and integrations across enterprise ecosystems.
Skills
Agile Product Management: Translating User Stories into workable pieces and clear requirements, Roadmapping, Backlog Prioritization, User Story Mapping, Agile/Scrum
Customer & UX: I enjoy bringing ideas to reality, Voice of Customer (VoC), Customer Journey Mapping, UX/UI Collaboration, Usability Testing
Business & Strategy: Understanding the business case, Envisioning, Planning, Go-to-Market (GTM) Planning, Stakeholder Management, Business Cases, Risk Mitigation
Tools & Platforms: All the usual suspects from Microsoft, Collaboration platforms, Jira, Confluence, Figma, Miro, Pendo, Monday.com
Soft Skills: Genuinely kind and nice person, Excellent Communicator, Influencing Without Authority, Executive Presentations, Conflict Resolution, Adaptability
Data & Analytics: SQL, Azure, Instana, Splunk, JQL, AQT, AI, AI Tools
Customer & UX Focus: Disco, Pendo, Whiteboarding, Agile, Retros, Planning, and some human communication tools you just can’t digitize!
Leadership & Soft-Skills: Continuing education via EDX.org, LinkediIn Learning, and required certifications (HIPAA)
The Standards: Microsoft Office (ALL products), MS SQL Mgmt Studio, AI tools
Work Experience
Product Owner | Unlimited Systems
08/2022 – 08/2025 | Remote-Hybrid
At Unlimited Systems, I designed and brought to fruition complex, patient centric features that directly support oncology practices and revenue cycle efficiency.
This includes developing comprehensive Treatment Plans, implementing Patient Liability Estimations, launching Text-to-Pay capabilities, creating flexible Payment Plan workflows,
and more. These solutions improved both patient financial engagement and provider operational efficiency, outcomes that align closely with the mission to improve the patient experience while streamlining care delivery.
Led end-to-end delivery of high-impact healthcare RCM and patient-centered features, from roadmap planning through release, in monthly agile cycles
Defined product vision and priorities across HL7/FHIR messaging, patient billing workflows, liability estimations, and treatment plan visualization, improving revenue and usability
Championed cross-functional collaboration across UX, engineering, and client success resulting in increased user adoption and measurable reductions in support tickets
Created materials and facilitated product discovery workshops and annual client conference tracks, yielding key features that transitioned from “voice of customer” to revenue-generating releases
Mentored engineers on user empathy and business value, aligning technical output with strategic client needs across specialty healthcare practices
Maintained and curated Product backlog and Roadmap to align with a shifting set of priorities and client needs.
Crafted impactful and effective requirements for both front-end and backend engineering, often from often ambiguous requirements, and complex features that required new thinking in old environments.
Officer – Lead Product Owner | Fifth Third Bank
11/2015 – 08/2022 | Cincinnati, Ohio-Hybrid
Spearheaded critical overhauls of commercial tax filing models, eliminating costly errors and avoiding 100+ hour January crunches, improving accuracy and compliance
Mapped data warehouse content into automated pipelines for federal regulatory filings, improving efficiency and audit ability across business units
Redesigned input and analysis workflows for the DPA (Deal Profitability Analysis) platform used by frontline sales, accelerating deal cycle times and clarity
Integrated funds transfer pricing (FTP) logic into Oracle-backed systems, helping Treasury recalibrate profitability strategies across multi-million-dollar transactions
Business Analyst II/Product Manager II | Macy’s Systems and Technology
10/1995 – 11/2015 | Mason, Ohio
Managed project and led technical integration for the multi-billion-dollar receivables sale to CitiGroup, ensuring the proprietary Macy’s billing and credit systems remained operational and secure
Managed full product lifecycle for the ICM “Dream Screen,” transforming legacy COBOL green screens into modern XML-based services for new client-server applications
Assembled and managed a team supporting the launch of macys.com eCommerce platform, ensuring performance, training, and operational readiness for this premier online retailer
Designed and delivered educational programs across customer service, retail credit, and financial literacy, boosting customer survey results, employee engagement, and retention
Beyond the Office
When I’m not working, I enjoy writing, photography, and everything about music, including playing the guitar and attending live performance events. I enjoy activities that fuel creativity and keep me grounded.
I’m passionate about my family, friends, and connecting with others. I believe a fulfilling personal life, and reflecting positivity into the world, directly enhance my ability to thrive professionally and bring
fresh ideas to my work. I am driven not only by professional success but also by living a well-rounded, meaningful life that inspires those around me.
I believe that work is art, and I am looking for the place to paint my masterpiece.
But, Who Am I?
If you looked at my resume, you’ll see titles, companies, and a list of accomplishments that I am both proud of, and that fit the role I am seeking. But, that only tells part of the story...
At my core, I’m someone who believes work should make life better for people. In healthcare tech, that means designing software that helps patients and their families understand treatment plans,
navigate billing, and see what life is going to cost them before it happens. For the past two years as a Product Owner, I’ve been proud to shape solutions that touch the lives of oncology patients,
because when you can bring clarity during someone’s hardest season, that matters.
Before healthcare, I spent years in retail credit and banking. That world taught me how to listen, analyze, and translate complex systems into something people can trust. It gave me a foundation
in problem-solving, financial rigor, and the discipline to build products that work not just on paper, but in people’s lives.
My philosophy is simple: technology should never lose sight of humanity. I thrive at the intersection of people, process, and purpose, whether that’s simplifying a treatment estimate, empowering
a team to solve a problem, or connecting strategy to execution.
What makes me valuable to any organization isn’t just the skills on my resume. It’s the way I show up: with empathy, clarity, and a relentless curiosity. I don’t just build software. I build trust.