Comprehensive Treatment Plans
Unified clinical + financial views so patients know what’s ahead — timelines, codes, and expected liabilities in one place.
- Improved patient understanding & engagement.
- Reduced surprise billing questions.
Professional Summary
Visionary and adaptable product executive with 15+ years building transformative software across healthcare, banking, and retail. I lead cross‑functional teams, align stakeholders, and ship intuitive B2B platforms that solve real‑world problems — especially in revenue cycle management, patient engagement, and complex, compliance‑heavy environments.
Adept at UX collaboration, KPI‑driven decision‑making, and bringing features to market across HL7/FHIR, billing & payments, and enterprise integrations.
Philosophy
Technology should never lose sight of humanity. Whether simplifying a treatment estimate, empowering a team, or connecting strategy to execution — I build trust, not just software.
Work Experience
Product Owner — Unlimited Systems
Aug 2022 – Aug 2025 · Remote‑Hybrid
Designed and launched patient‑centric features that power oncology practices and revenue cycle efficiency: comprehensive Treatment Plans, Patient Liability Estimation, Text‑to‑Pay, and flexible Payment Plans.
- Led end‑to‑end delivery from roadmap to release in monthly agile cycles.
- Defined priorities across HL7/FHIR messaging, patient billing, estimations, and visuals.
- Championed UX/engineering/client success collaboration to increase adoption & reduce tickets.
- Facilitated discovery workshops and client‑conference tracks that became revenue features.
- Mentored engineers on user empathy and business value alignment.
Officer — Lead Software Engineer · Fifth Third Bank
Nov 2015 – Aug 2022 · Cincinnati, OH (Hybrid)
- Overhauled commercial tax filing models; eliminated costly errors and crunch cycles.
- Automated warehouse → regulatory filing pipelines; improved efficiency & auditability.
- Redesigned DPA workflows for sales to accelerate deal cycles and clarity.
- Integrated funds transfer pricing logic into Oracle‑backed systems.
Business Analyst II / PM II · Macy’s Systems & Technology
Oct 1995 – Nov 2015 · Mason, OH
- Led technical integration for multi‑billion receivables sale to CitiGroup.
- Managed full lifecycle for ICM "Dream Screen" — legacy to modern services.
- Assembled & led team for macys.com launch readiness and operations.
- Delivered education programs that boosted CSAT, engagement, and retention.
Education & Certifications
- University of Iowa — Broadcasting & Film (Minor in Philosophy)
- Southern Illinois University at Edwardsville — Graphic & Fine Arts
- Ongoing: LinkedIn Learning, edX, HarvardX, Alison
- HIPAA Certified (renewed 2025)
Highlights
- Launched Text‑to‑Pay + Payment Plans for oncology patients.
- Built Treatment Plan visualization for financial clarity.
- Reduced support tickets via UX improvements and VoC‑driven roadmap.
Quick Actions
Skills
Agile Product Management
Roadmapping
Backlog
User Story Mapping
Scrum
Data & Analytics
KPI/OKR
A/B Testing
SQL
Splunk
Azure
Instana
Customer & UX
Voice of Customer
Journey Mapping
Usability
Figma
Miro
Business & Strategy
GTM
Stakeholder Mgmt
Risk Mitigation
Business Cases
Tools & Platforms
Microsoft Suite
Jira
Confluence
Pendo
Monday.com
Soft Skills
Empathy
Communication
Exec Presentations
Conflict Resolution
Adaptability
Showcase
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Patient Liability Estimation
Transparent pre‑service estimates backed by HL7/FHIR data and payer logic.
- Fewer downstream disputes.
- Higher collection rates via clarity & trust.
Text‑to‑Pay + Payment Plans
Frictionless payments meeting patients where they are; flexible plans that fit real lives.
- Faster time‑to‑cash.
- Happier patients & staff.
Beyond the Office
When I’m not working, you’ll find me writing, taking photos, and getting lost in music — guitar in hand or at live shows. Family and community keep me grounded; creativity keeps me generous. Work is art — I’m looking for the place to paint my masterpiece.